Privacy Policy

1. Introduction

Welcome to Dootify ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or mobile application.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Information We Collect

We may collect the following categories of personal information:

• Account Information: name, email address, phone number, password, date of birth, gender, and location (governorate).
• Profile Information: profile photo, skills, service descriptions, and reviews.
• Transaction Information: payment method details, transaction history, escrow records.
• Usage Data: pages visited, features used, search queries, clicks, and device/browser information.
• Survey Data: responses you provide in our user surveys.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Connect seekers with providers and facilitate transactions
• Process payments securely via escrow
• Send service-related communications and notifications
• Improve and personalize our platform
• Conduct research and analytics
• Comply with legal obligations
• Prevent fraud and ensure platform safety

4. How We Share Your Information

We do not sell your personal data. We may share information with:

• Other Users: profile information visible to seekers or providers as part of normal platform use.
• Service Providers: third-party vendors who assist us in operating the platform (payment processors, hosting, analytics).
• Legal Requirements: when required by law or to protect rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at: contact@dootify.com

7. Cookies

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

SparkEdge Solutions SUARL (Dootify)
RTE Tunis km 10, Pépinière Technopole de Sfax, 3021 – Tunisia
Email: contact@dootify.com
Phone: +216 25 543 534